➡ Request a Service Call

• Contact our support team to schedule a maintenance appointment.

➡ Sign Service Level Agreement (SLA)

• Review and sign the SLA, which outlines the scope of service, response times, and maintenance commitments.

➡ Technical Assessment

• Our certified technicians conduct a thorough inspection and diagnostics of your machine.

➡ Preventive Maintenance & Repairs

• Necessary cleaning, part replacement, and adjustments are carried out to keep your machine in peak condition.

➡ Courtesy Machine Provision (if required)

• If your copier requires extended servicing, we provide a courtesy machine to ensure no workflow disruption.

➡ Performance Testing & Handover

• After servicing, the machine is tested and returned to you in optimal working order.

➡ Monthly Follow-Up

• Regular follow-ups are scheduled to maintain efficiency and prevent unexpected breakdowns.